Child Safety Standards

HiNeighbour is for residents aged 18 and over. Our Terms state this, accounts are for adults, and we do not knowingly allow anyone under 18 to create one. If you believe a child has an account, tell us and we will remove it - see section 3.

We also ask Google Play to withhold the app from accounts it has determined belong to minors, and the App Store age rating is set above the default the content alone would produce.

The following are prohibited absolutely, in posts, photos, listings, profiles and private messages alike, and are grounds for immediate removal and permanent termination:

• child sexual abuse material (CSAM) of any kind, real, edited or generated;
• sexualising a child in any way, including in text, images or emoji;
• grooming, soliciting or attempting to arrange contact with a child for sexual purposes;
• sextortion, or sharing or threatening to share intimate imagery of anyone;
• trafficking, or any offer, request or facilitation of child sexual abuse;
• identifying a child's home, school or routine in a way that puts them at risk - our Community Guidelines already restrict posting images of children other than your own.

Anyone can report a concern, whether or not they have an account:

• In the app or on the website: every post, comment, listing, profile and business has a Report action in its "..." menu, and any conversation can be blocked from its menu. Reports reach the admin team directly.
• By email: write to support@carnelian.tech with a link or a description. This is our point of contact for child safety, and it is monitored by a named person, not an automated inbox.

If a child is in immediate danger, contact the police on 999 first. Reporting to us is not a substitute for reporting a crime.

• We prioritise reports that concern a child above all other moderation.
• We remove the content and suspend the account while we look, rather than after.
• Confirmed CSAE means permanent termination of every account that person holds, and we preserve the evidence rather than only deleting it.
• We report CSAM and credible threats to a child to the UAE authorities, and cooperate with lawful requests from them - see the disclosure section of our Privacy Policy.
• We do not tell the reported person who reported them.

We comply with UAE law on the protection of children and on cybercrime, including Federal Law No. 3 of 2016 (Wadeema's Law) and Federal Decree-Law No. 34 of 2021, and with the child safety requirements of the app stores we distribute through, including Google Play's Child Safety Standards policy and the App Store Review Guidelines. Where the law of a user's country imposes stricter obligations on us, we follow those too.

Questions about these standards, or about a specific concern, go to support@carnelian.tech.